Effective: 17 September 2026
This Privacy Policy explains how AMAKET handles personal information when you browse, register, buy, sell, deliver, use support or otherwise interact with the marketplace. It applies together with the Terms of Use and the Cookie Notice.
1. Information we collect
We collect information you provide or generate through the service: account and profile details, addresses, contact details, identity or business-verification information, store or courier configuration, product content, orders, payment and payout metadata, messages, support requests, reviews, delivery records, device and security information, and activity needed to operate the service. We may also receive limited transaction or verification information from payment, identity, logistics and other service providers used for the relevant service.
2. Why we use information and our legal grounds
We use information to create and administer accounts; process transactions; calculate delivery options; verify identities and listings; operate wallets and payouts; communicate order updates; provide support; prevent fraud, abuse and security incidents; improve the platform; keep records; and comply with law. Depending on the context, we process information to perform a contract with you, comply with a legal obligation, pursue a legitimate interest such as platform security and fraud prevention, or with your consent where consent is required. You may withdraw consent at any time, but this does not affect processing already lawfully carried out.
3. Sharing and disclosures
We share only the information reasonably necessary for the purpose. Sellers receive order and fulfilment details; couriers receive fulfilment details and restricted buyer contact information when needed for delivery; payment and verification providers receive relevant payment or payout data; and professional advisers, hosting or security providers may process data on our instructions. We may disclose information to authorities, regulators, insurers or other parties where legally required or reasonably necessary to prevent fraud, enforce rights, protect safety or respond to a lawful request. We do not sell personal information for another party’s independent marketing use.
4. Payment, identity and sensitive information
Online payments and bank verification may be handled by providers such as Paystack. AMAKET stores transaction references and payout-account metadata but should not receive your card PIN, full card security code or payment OTP. Never send these through chat, email or support. Where we process identity, verification or other sensitive information, we use it only for the stated verification, legal, security or transaction purpose and limit access to people who need it.
5. International processing
AMAKET and its service providers may process information in Nigeria and in other countries where our hosting, payment, security or communications providers operate. Where a transfer is required, we use appropriate safeguards and assess the transfer as required by applicable law.
6. Retention and security
We retain information only for as long as reasonably needed for the purpose collected, including account administration, transactions, disputes, fraud prevention, audits and legal obligations. Retention periods can differ by record type. We use administrative, technical and organisational safeguards designed to protect information, but no online system can guarantee absolute security. Please keep your account credentials and devices secure and notify us promptly of suspected misuse.
7. Your choices and rights
Subject to applicable law, you may request access to, correction of, deletion of, restriction of or objection to processing of your personal information; withdraw consent; request portability of eligible information; and complain to an appropriate data-protection authority. You can update some profile and address information in your account. We may need to verify your identity and may retain information that is required for transactions, security, fraud prevention or law. We aim to respond to a complete privacy request within 30 days, or tell you if a lawful extension is needed.
8. Children
AMAKET is not intended for anyone who cannot lawfully enter the relevant transaction or provide valid consent. Do not submit another person’s information, including a child’s information, unless you are authorised to do so and the law allows it.
9. Automated processing
We may use automated tools to detect fraud, security risks, unusual account activity or prohibited listings. These tools support human review where a decision may significantly affect a user, and you may ask for an explanation or review through the contact process where applicable law provides that right.
10. Changes and contact
We may update this Policy to reflect legal, technical or service changes and will publish the new effective date. Use the Contact Us form, select Privacy, and state that you are making a privacy request. Include enough detail for us to locate the relevant record, but never include a password, OTP, PIN or full card details.
